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Privacy Policy

  1. 1Individuals aged 18 years or above can make a purchase from www.arafahmarket.in. The customer will need an active email address and a telephone number which can be used for making contact as necessary.
  2. 2The customer takes the responsibility of maintaining the confidentiality of his/her account details including password and preventing unauthorized access to his/her account. The customer agrees to accept responsibility for all activities that occur from their account. The customer must take all necessary steps to ensure that the account credentials are kept confidential and secure and should inform the seller immediately in case they have any reason to believe that his/her account credentials including user ID and password are manipulated and/or used in an unauthorized manner.
  3. 3The customer is solely responsible for providing the correct billing and delivery addresses.
  4. 4Delivery will take place at the delivery address specified by the customer during the ordering process.
  5. 5When a customer places an order to purchase a product/products from www.arafahmarket.in, the order represents a non-binding agreement between the seller and the customer. A binding contract between seller and buyer forms only after a complete payment is fully authorized by the payment gateway and the goods are dispatched from our warehouse. Any order will be dispatched only after a successful authorization of the billed amount in full.
  6. 6Please note that the email confirmation is only an acknowledgement of the receipt of the order. Any product/products on the same order which we have not confirmed in the dispatch confirmation e-mail are not a part of that binding contract.
  7. 7Orders can only be cancelled before the goods are dispatched, by notifying the seller in writing.
  8. 8All goods, items, or offers shown on our catalogue are subject to availability at any given time and may not be ready in our stock at all times. If that is the case, we shall notify you of the date of availability by e-mail. We have the right to discontinue any items or offers from the website at any time. We will notify you about the same as soon as possible.
  9. 9We put our utmost efforts to have your order delivered on the delivery date provided in your dispatch confirmation email. However, please note the delivery dates provided by us are only our best estimates and the actual delivery of your order may be later than this date. Any delays made by the delivery service are beyond our control and our liability.
  10. 10In case a parcel is returned undelivered or refused at the time of delivery, we reserve the right to charge the full shipping charges for both back and forth sending of parcels and any other applicable fees and transaction charges. In case a customer decides to cancel an order, we reserve the right to charge the applicable transaction charges.
  11. 11Orders with incomplete payment or non-payment shall be placed on hold until a complete payment is made. In case such orders are not paid within seven days, they shall be automatically cancelled and cancellation charges shall apply.
  12. 12We cannot be held responsible for the product quality such as, but not limited to, taste, texture, color, etc., of any product we sell. While we are willing to escalate any product-related complaints to the manufacturer, we are not responsible for the resolution of such complaints. We can only offer a product return according to the conditions stated above.
  13. 13The order and the food products become the customer's responsibility and ownership after the customer receives them.
  14. 14We reserve the right to adjust prices, goods, and special offers at our discretion.
  15. 15We carry the right to modify or discontinue any or all products at any point in time, with or without any prior notice, temporarily or permanently. We bear no liability for any such modification, suspension, or discontinuance of any products or services.
  16. 16Free shipping is considered as an offer and is complementary. We may decline to offer free shipping at our discretion.
  17. 17Please note that pictures and images on www.arafahmarket.in are for illustration purposes only. The actual product may look different than what is shown in the image.